Agency Referral 

Please Read First
before filling out complaint form
The Arizona Department of Financial Institutions does not regulate federally chartered National Banks, Credit Unions and Savings Banks.   If your grievance is against any of these institutions, please send your complaint to the appropriate agency listed below. If not, fill out our complaint form and return it to the Department of Financial Institutions. Thank you for your cooperation.
On this Page: The Office of the Comptroller of the Currency The National Credit Union Administration The Office of Thrift Supervision The Federal Trade Commission
If the complaint is against a National Bank or against a Credit Card issued through a National Bank such as: Bank of America JPMorganChase Wells Fargo Bank HSBC MNBA
Toll-free .............................. 800-613-6743
Direct Dial ............................713-336-4300
Or Mail complaints to:
	The Office of the Comptroller of the Currency, Customer Assistance Group
	Suite 3450
	1301 McKinney Street
	Houston, TX  77010
If the complaint is against a Federal Credit Union or against a Credit Card issued through a Federal Credit Union such as: Desert Schools Federal Credit Union Arizona Federal Credit Union
Toll-free ................................. none
Direct Dial .............................. 602-302-6000
Or Mail complaints to:
	The National Credit Union Administration
	1230 W. Washington St., Suite 301
	Tempe, AZ  85281
If the complaint is against a Federal Savings Bank (previous Savings & Loans would now have the words "Savings Bank" in their name):
Toll-free ...................................800-842-6929
Direct Dial ................................650-746-7098
Or Mail complaints to:
	The Office of Thrift Supervision
	Consumer Reponse Center
	1700 G Street NW
	Washington, DC 20552
	consumer.complaint@ots.treas.gov
If the complaint is against a Credit Card issued through a department store (i.e., Macy’s, Nordstrom, Dillard's, etc.) as well as American Express please contact:
Toll-free ................................... 877-382-4357
Direct Dial ................................ none
Or Mail complaints to:
	The Federal Trade Commission
	Suite 700
	10877 Wiltshire Blvd.
	Los Angeles, CA 90024

© 2007 Arizona Department of Financial Institutions. All rights reserved.