AZDFI.gov Arizona Department of Financial Institutions Official Website Arizona Department of Financial Institutions
AZ.gov Arizona's Official Web Site

Agency Referral

Rounded Rectangle: Federal Credit Unions | Out- of-State State Chartered Credit Unions | National Banks | Out-of-State State Chartered Banks | Other Regulatory Agencies Jump to Federal Credit Union Section Jump to Out of state state chartered credit unions sections Jump to National Banks Section Jump to Out of State State Chartered Banks Other Regulatory Agencies

Banks and Credit Unions
The Arizona Department of Financial Institutions (AZDFI) has statutory authority over Arizona State chartered banks and Arizona State chartered credit unions; it does not have authority over all banks and credit unions operating in Arizona.

To see banks and credit unions that AZDFI does regulate click here. All Arizona State chartered banks and credit unions that appear on the list are federally insured. You can access the FDIC’s Bank find for more detailed information on your bank, and NCUA’S find a credit union for more detailed information on your credit union. To file a complaint with AZDFI, click here.

For a current listing of all banks headquartered in Arizona, you can utilize the FDIC’s find an institution page by inserting Arizona as the State and pressing the find button at the bottom of the page.

 

Federal Credit Unions

operating in Arizona but not regulated by AZDFI

The Credit Union generally has the word “Federal” or the initials F.C.U. in its name and is regulated by the NCUA. Please Send complaints to:

National Credit Union Administration

Consumer Protection

1775 Duke Street

Alexandria, VA 22314-3428

Consumer Assistance: 1-800- 755-1030

Email: consumerassistance@ncua.gov

www.ncua.gov

Link to complaint form

You can access the National Credit Union Association website under find a credit union to determine if your credit union is federally insured and also to make certain it is a federal credit union. After you enter the name of the credit union into the find feature, you can look under “Credit Union Type”; FISCU indicates it is regulated by a state financial institution, for Arizona it is AZDFI. FCU indicates the Credit Union is a Federal credit union and is regulated by NCUA.

 

Out-of-State State Chartered Credit Unions

operating in Arizona but not regulated by AZDFI

The following credit unions operate in Arizona and are regulated by other state regulators. Complaints and questions related to these entities should be sent directly to the state regulator indicated.

If you do not see your credit union on this list and the credit union is not regulated by AZDFI, and it does not have Federal, or the initials FCU in its name, you can access the National Credit Union Association’s website at Find a Credit Union to make sure your credit union is federally insured and if it is a state chartered credit union. When you access NCUA’s find a credit union, web page, enter your credit union name, if the results of your search indicates your credit union is non-federally regulated under field of membership, you will send your complaint to the state that is listed under the Contact Information on that same page. Once you determine it is a state chartered credit union, you can visit the National Credit Union Association’s website under State Credit Union Regulators for a link to each state regulator’s website where you can file your complaint.

Credit Union Regulator

Alliant Credit Union

Tempe, Arizona

Illinois Department of Financial & Professional Regulation
100 West Randolph, 9th Floor
Chicago,IL, 60601
1-888-473-4858
Email:FPR.CreditUnion@illinois.gov
Link to credit union complaint form

 

AZDFI Logo

National Banks

operating in Arizona but not regulated by AZDFI

The bank generally has the word “National, the initials N.A.”, Federal or FSB in its name and is generally regulated by the OCC. Please Send complaints to:

Office of the Comptroller of the Currency

Customer Assistance Group

1301 McKinney Street, Suite 3450

Houston, TX 77010

Telephone: 1-800-613-6743

FAX: 1-713-336-4301

Link to complaint form

You can access the Federal Deposit Insurance Corporation’s website at Bank Find to make sure your bank is federally insured and also make sure it is a National Bank. NOTE: Effective July 21, 2011, the Office of Thrift Supervision became part of Office of the Comptroller of the Currency. The Comptroller of the Currency assists national banks and federal savings associations, or thrift customers. See OCC’s integration page for more information on the merge.

 

AZDFI Logo

Out-of-State State Chartered Banks

operating in Arizona but not regulated by AZDFI

The following banks operate in Arizona and are regulated by other state regulators.  Complaints and questions related to these entities should be sent directly to the state regulator indicated.

If you do not see your bank on this list and the bank is not regulated by AZDFI, and it does not have National, the initials N.A., Federal or F.S.B. in its name, you can access the Federal Deposit Insurance Corporation’s website at Bank Find to make sure your bank is federally insured by the Federal Deposit Insurance Corporation, if it is a member of the Federal Reserve, and also to confirm if it is a state chartered bank.  Click on the blue bar marked “Advanced Search”.  Type the name of the bank in the “Institution Name” field and press “find”.  When the results show the bank you are looking for; look on the class, if the class shows SM or NM, you will send your complaint to the state regulator and that state will show under the “State” heading.  You may then visit the Conference of State Bank Supervisor’s website under CSBS Directory of State Banking Departments for quick and easy access to contact information for each state regulator and also the state’s website where you can look up the bank and confirm it is on their list of banks they regulate.  If it is, send your complaint to that state regulator via their website instructions.
Bank Regulator

Bank of the West
Coolidge, Eagar, Globe, Mayer, Miami, Oro Valley, Page, Superior, Tolleson, Tucson, Winslow

Grandpoint Bank
Phoenix, Tucson

Opus Bank
Phoenix, Scottsdale

Seacoast Commerce Bank
Phoenix

SunWest Bank
Flagstaff, Tempe

California Department of Business Oversight
Attn: Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814-4052
Phone: (916) 445-5541
Toll Free: (800) 622-062066)275-2677
Fax: (916) 445-2123


Link to complaint information and form

Compass Bank
FRB member


Bullhead City,  Casa Grande, Chandler, Coolidge, Flagstaff, Gilbert, Glendale, Green Valley, Kingman, Lake Havasu City, Litchfield Park, Mesa, Payson, Peoria, Phoenix,  Pinetop, Prescott, Prescott Valley, Scottsdale, Sierra Vista, Sun City, Sun City West, Surprise, Tempe Tucson, Willcox, Youngtown

State of Alabama Banking Department
P.O. Box 4600
Montgomery, AL 36103-4600
Telephone (334)-353-5705
Fax (334) 242-3500
Toll Free 1-866-465-2270

Link to complaint information and form

Comerica Bank
FRB member

Avondale, Chandler, Goodyear, Mesa, Phoenix, Peoria, Scottsdale, Surprise, Tempe

Texas Department of Banking
Consumer Assistance Activities
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll free#: (877) 276-5554
Or E-mail:

consumer.complaints@dob.texas.gov

Link to complaint information and form

Enterprise Bank & Trust

Phoenix

Missouri Division of Finance
P.O. Box 716
Jefferson City, Missouri 65102-0716
Phone: 573-751-3242
Fax: 573-751-9192

Link to complaint form

First Citizens Bank and Trust Company

Chandler, Phoenix

North Carolina Commission of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309
Phone: 919-733-3016
Fax: 919-733-6918

Link to complaint information and form

CoBiz Bank

Chandler, Gilbert, Phoenix, Scottsdale, Tempe


First Western Trust Bank

Phoenix, Scottsdale


Firstbank
FRB member

Chandler, Gilbert, Glendale, Goodyear, Mesa, Phoenix, Scottsdale, Surprise

 

Link to complaint information and form
Division of Banking
1560 Broadway, Suite 975
Denver, Colorado, 80202
Phone: 303-894-7575
Fax: 303-894-7570

DORA_Banking@state.co.us

Link to complaint information and form

Unison Bank
Mesa, Queencreek

First International Bank and Trust
Gilbert, Phoenix, Scottsdale

Western State Bank

Chandler, Casa Grande, Scottsdale, Sun City

 

North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND  58501-1204
Fax: 701-328-0290
Phone:
E-mail:
DFI@ND.GOV

Link to complaint form

Western Bank

Bisbee, Willcox

New Mexico Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504
(505) 476-4885
(505) 476-4670 Fax

Link to complaint information and form

TrustBank

Chandler, Mesa, Phoenix

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
Consumer Credit Section
320 W. Washington, Springfield, IL 62701
Phone: 217 785 - 0820
Toll Free: 1-888-4REGUL8 (1-888-473-4858)

Link to the complaint form

Bankers Trust Company
Phoenix

Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827
Phone: (515) 281-4014
Email: IDOBcomplaints@idob.state.ia.us

Link to the complaint form

Beal Bank USA

Scottsdale

Nevada Financial Institutions Division
2785 E. Desert Inn Road, Suite 180
Las Vegas, Nevada  89121
Phone: (702) 486-4120
Fax: (702) 486-4563
Email: FIDMaster@fid.state.nv.us
Link to complaint form

 

KS StateBank
Phoenix

Kansas Office of the State Bank Commissioner
Attn: Complaints
700 SW Jackson, Suite 300
Topeka, KS 66603
Fax-785-296-6037
E-mail: complaints@osbckansas.org

Link to complaint form

Bank of England
Mesa, Tempe

Arkansas State Bank Department
Attention: John Ashby, Bank Certified Exam Manager
400 Hardin Road, Suite 100
Little Rock, Arkansas 72211

Complaint must be mailed in.

Link to complaint form

 

 

AZDFI Logo
Other Regulatory Agencies

AZDFI frequently receives complaints with problems that are not under our jurisdiction and forwards the complaint to the appropriate regulator.  Sending your complaint directly to the appropriate regulator will result in quicker resolution to your complaint.  The following list does not include all “other” regulators but is composed from our database of the most frequently forwarded complaints. If you are still not sure whether your problem falls within AZDFI’s jurisdiction, please contact us at 602-771-2800 option #5 and speak to one of our examiners in the Consumer Affairs Division.

If you have a problem with: File your complaint with this Regulator:
Federal Savings and Loans/Savings Banks will usually have "federal," "federal association," "federal savings banks" or the initials "F.A." or "F.S.L.A." in their name. Federal Savings and Loans/Savings Banks Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
Telephone: 1-800-613-6743

Link to complaint form
OTC/OCC’s merger page

Credit Cards
Mortgage Payments

  • If you are a veteran struggling with your mortgage payment
  • If you have missed a mortgage payment
  • If you have been charged a fee for foreclosure help or if you feel you have been a victim of foreclosure fraud

Federal Consumer Finance Laws

Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa  52244
Phone:  1-855-411-CFPB(2372)
Fax: 1-855-237-2392

Link to Mortgage complaint form
Link to Credit Card complaint form

Note: In the near future, the CFPB will be taking complaints for large banks with more than10 billion in assets. Until then, file your complaint with the Comptroller of the Currency OCC

Real Estate Agents, Real Estate Brokers, Real Estate Educators, Real Estate Schools, Timeshares, Cemeteries, Property Management Companies

Arizona Department of Real Estate
Investigations Division
2910 N. 44th Street, Suite 110
Phoenix, AZ  85018

www.azre.gov
Phone 602-771-7799

Link to complaint information and complaint form

Title Insurance
Home Owners Insurance
G

Arizona Department of Insurance
Consumer Affairs Division
Arizona Department of Insurance
2910 N. 44th Street, Ste. 210
Phoenix, AZ 85018-7269
FAX: 602-364-250
5

Link to consumer information and complaint form
Arizona Attorney Conduct

Arizona State Bar
Consumer Assistance Program
4201 N. 24th Street, Suite 200
Phoenix, AZ 85016
602-340-7280
1-866-482-9227

www.azbar.org

Wages/Minimum wage
Work Discrimination
Workers Compensation
Private Employment Agencies that charge fees to applicants

Industrial Commission of Arizona
800 W. Washington St.
Phoenix, AZ  85716
Phone: 602-542-4411

Contractors
Unlicensed Contractors
Construction Defects

Arizona Registrar of Contractors
3838 N. Central, Suite 400
Phoenix, AZ  85012-1946
Phone:
See website for statewide addresses & phone numbers at
www.azroc.gov

Link to complaint form

State-chartered bank members of the Federal Reserve System if you don’t know who your state regulator is

Board of the Governors of the Federal Reserve System
Federal Reserve Consumer Help
P.O. Box 1200
Minneapolis, MN 55480

Business Practices
Identity Theft
National Do Not Call Registry
Consumer Protection for military
E-mail Spam and Phishing’s
Entities in other countries
Fair Debt Collection Practices Act Abusive practices by collections agencies
Credit Reports
Credit Reporting Agencies
Credit Reporting Guidelines
Free Annual Credit Report

Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC  20580
Phone: 202-326-2222

www.ftc.gov
Link to Spam and Phishing info
Link to complaint form
Link to military complaint form
Link to entities in other countries complaint info

Land Sales
Bad Landlords
Housing Discrimination
Manufactured Housing
RESPA Guidelines
Impound account cushion
FHA Loans
Mortgage Insurance premium (MIP)

Federal Housing Administration
U.S. Department of Housing and Urban Development (HUD)
Link to land sales complaint information
Office of RESPA and Interstate Land Sales
Room 9146
Department of Housing and Urban Development
451 7th Street SW
Washington, DC 20410

Link to bad landlord complaint information
To report a bad landlord to the Multifamily Housing Complaint Line call toll-free1-800-685-8470 / TTY 1-800-432-2209.
Link to housing discrimination complaint info.
Office of Fair Housing and Equal Opportunity
Department of Housing and Urban Development
Room 5204
451 Seventh St. SW
Washington, DC 20410-2000

Link to manufactured housing complaint info
Manufactured Housing and Standards Division
Office of Consumer and Regulatory Affairs
Department of Housing and Urban Development
451 7th St. SW, Room 9152
Washington, D.C. 20410-8000

Improper storage and disposal of hazardous waste

Arizona Environmental Quality
1110 West Washington Street
Phoenix, Arizona  85007
602-771-2300
Phoenix, Arizona 85007
(602) 771-2300 - General Information
(800) 234-5677 - Toll Free
(602) 771-4829 - TDD

Link to complaint form

Misrepresentations and deceptive practices which occur in connection with the sale or advertisement of goods and services
Consumer Fraud
Lemon Law for new and used vehicles

Arizona Attorney General’s Office
Consumer Information and Complaints (Phoenix)
1275 West Washington Street
Phoenix, AZ 85007-2926
602.542.5763
800.352.8431
Fax 602.542.4085

consumerinfo@azag.gov
TUCSON
OFFICE OF THE ATTORNEY GENERAL
Consumer Information and Complaints
400 W. Congress
South Building, Suite 315
Tucson, Arizona 85701-1367
Telephone: (520) 628-6504
or (800) 352-8431

consumerinfo@azag.gov
Link to complaint information at complaint form

Motor Vehicle Dealers

Arizona Department of Transportation, Motor Vehicle Division
P.O. Box 2100
MD 555M
Phoenix, AZ 85001
Phoenix: 602.255.0072
Tucson: 520.629.9808
Elsewhere in Arizona: 800.251.5866
Hearing/Speech Impaired TDD Phoenix: 602.712.3222
Hearing/Speech Impaired TDD Elsewhere: 800.324.5425
Report Fraud

Disagreements between businesses and their customers.

Better Business Bureau
BBB of Central, Northern & Western Arizona
WWW:
http://maricopa.bbb.org
Email: info@arizonabbb.org
Phone: (602)264-1721
Fax: (602)263-0997
4428 N. 12th Street
Phoenix AZ 85014-4585

Link to complaint information and form